With ambitious energy-saving goals to meet and customer satisfaction on the line, how can utilities respond quickly when energy efficiency program participation don’t match expectations? By preparing realistic and nimble back-up plans. Part one of this series explores the basic framework for a back-up plan; while part two will outline effective tactics for ramping up or slowing down.
Utilities have mastered the art of the back-up plan for service delivery. Challenged by extreme weather or equipment failures, utilities quickly shift resources to address changing conditions and maintain customer satisfaction. That kind of agility is also required to move energy efficiency program delivery from reactionary to responsive. …READ MORE